Today, Honey is a critical company-wide tool that connects every team and employee across Leonardo. At a high level, Honey has drastically reduced the number of internal emails, broken down communication silos between teams that historically had challenges communicating, and led to an increase in company morale.
But, of course, all of this impact didn’t just happen overnight. The Leonardo team took concrete steps to build a connected, collaborative culture. Here’s a breakdown of some of the most important communications the teams across Leonardo share on Honey.
Announcing new customers.
In the early days at Leonardo, every time the sales team closed a new account, they struck a giant gong in the center of the office to alert the whole company. Now, in addition to sounding their office gong, the sales team also announces each win in a Honey post.
They even discovered one of our favorite Honey easter eggs… if you include “Gong!” in your post title, anyone who opens your post will be surprised with a gong sound!
Announcing project launches.
Following the sales team’s lead, the customer experience group also uses Honey. The customer success team at Leonardo turns to Honey to announce every new project that goes live. And the customer support group uses Honey to post all of the incident summaries so that everyone in the company is aware of what is going on with the customer base.
The team members on the customer success group are admittedly slightly jealous of the gong easter egg in Honey, because their team uses a cowbell in the office to celebrate. Stay tuned… we may have a surprise in store.. :)
Explaining complicated concepts.
Leonardo is building cutting edge technology and always evolving their product to continue to lead the industry. As a result, there are technical concepts that everybody needs to understand — especially the sales and customer success teams. To help them navigate through this challenge, their CTO posts tons of articles that help explain technology to non-technical people.
Recently, for example, as they built a new platform using Kubernetes and Docker, their CTO published a “Kubernetes for Dummies” post to help everybody across the organization understand the benefit of the new platform.
Sourcing quick feedback using polls.
Leonardo’s culture committee turns to Honey to get quick feedback from the company and find new ways to make working at Leonardo even better. They recently conducted a poll on Honey to find out what new perk their team would appreciate the most: ping pong tables, healthy snacks, or better coffee? The poll received 96% company engagement, almost doubling the participation they saw when previously sending culture committee polls via email!
Sharing industry news.
Before Honey, people used to send links to articles about the hospitality industry around Leonardo via email. Usually, these articles were sent to a group of people, not the whole company. And most of the time, the person sending the email would forget to cc: people who should have been part of the conversation. Now, all links are shared on Honey. No one is left out of conversations, new hires are able to immediately jump in, and there’s a searchable knowledge base for future reference.
Recognizing awesome coworkers.
Part of Leonardo’s powerhouse culture is a result of everybody being so supportive of each other. This comes to life through shoutout posts on Honey that celebrate individual wins, new sales, launched projects, and product updates. People search diligently for the perfect GIF to capture the occasion and it’s not uncommon to see 20+ comments on each post.